Returns & Exchanges
At Fitness 4 Home Superstore, Inc. customer satisfaction is our goal so we go to great lengths to ensure you get the equipment that’s just right for you. In the rare case we are unable to meet your needs we offer a 30-day policy for returns & exchanges on most items.
Our aim is to make an exchange or refund as fair and easy as possible so with the original sales receipt, returns are accepted within 30 days from date of purchase. Items must be returned in new and undamaged condition with all accompanying manuals, parts and options. Accessories must be returned in their original packaging to receive a refund.
A 20% re-stocking fee will be applied to all equipment returns. For items shipped, the customer will be responsible for the return shipping cost of the product. Unfortunately we cannot refund original shipping/ delivery charges or return shipping charges.
Sales are considered final on the following items which are not returnable:
Custom and special order items, pre-owned equipment, closeouts and discontinued items, floor models, free weights, dumbbells and weight plates. Equipment kept outdoors or in a non-climate controlled environment will also be considered a final sale and are non-refundable.
Accessories must be returned in their original packaging to receive a refund.
Items held on deposit must be paid in full within 30-days of original invoice and equipment must be picked up or delivered within 60-days from original invoice. Sale is considered final after 60-days and all deposits are forfeit.
If you would like to exchange an item, we will credit or bill you the difference upon verifying your return item is in our possession and determined to be undamaged and new condition and then deliver the new item.
Returned items are refunded at the original purchase price, plus applicable sales tax, in the original method of payment. Customers who paid by cash or check will be refunded by a company check from Corporate Headquarters within 30 days.
All products Fitness 4 Home Superstore, Inc. sells are new unless otherwise specified. Each new item purchased may come with a manufacturer’s warranty. Equipment improperly assembled, or not assembled by an authorized dealer and equipment kept outdoors or in a non-climate controlled environment may void the manufactures warranty.
Visit one of our three Valley area stores to learn more about Fitness 4 Home’s Return & Exchange Policies. Our stores are centrally located, and close to Gilbert, Tempe, Paradise Valley, Fountain Hills, Cave Creek, Glendale, Peoria, and Ahwatukee. Learn more at one of our stores in Phoenix, Phoenix our I-10 Superstore, or Scottsdale, Arizona.